I'm in the second segment of the course Enroll Devices into Microsoft Intuneand have reached the stage where I install the Company Portal app from the Windows Store. Determine if there's something wrong with the VPP token and fix it. Run the export script. The easiest way to unenroll a Windows 10 PC from Microsoft Intune is to disconnect the work or school account. Worked fine for a few then all of a sudden it gave up. Choose the account you want to sign in with. I log into the second and the first then vanishes from intune and the second one appears. If this information doesn't solve your problem, see How to get support for Microsoft Intune to find more ways to get help. @MatAitAzzouzene | Linkedin: When devices are in Azure AD, they're available to receive the policies and profiles you create in Intune. Devices must check in periodically with the service to maintain access to protected corporate resources. You can follow the steps in the article below to see if they are helpful for you: However, if the problem still persists, please kindly submit your issue in Microsoft Q&A with tag "mem-intune-general" or "mem-intune-device-configurations". When prompted, enter the path to put the policies. On your mobile device, approve your device so it can access your account. can't connect to the Intune service. Issue: iOS/iPadOS devices arent checking in with the Intune service. With this option, you: This option is more work for administrators, but can create a more seamless experience for existing Windows client devices. If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune. We also need to clean up its tasks and remove the folder. Windows 10 automatic enrollment requires the creation of public DNS records enterpriseregistration and enterpriseenrollment. To migrate a users device, the user must unenroll the device from the old tenant, and then re-enroll in the new tenant. When managing devices, Intune device configuration profiles replace on-premises GPO. We have found the relevant information that has the device linked up and have created an easy powershell script to clear out the information for you WITHOUT deleting any user accounts/profiles and allow you to get the device AzureAD Joined. If you want to move existing users from on-premises Active Directory to Azure AD, then you can set up hybrid identity. [!IMPORTANT] This topic has been locked by an administrator and is no longer open for commenting. Use a phased approach. Enroll the devices in Intune to receive policies. Configuration Manager supports Windows and macOS devices, and Windows Servers. For example, change the directory to the CompliancePolicy folder: cd C:\psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy. Include guidance from your existing MDM provider on how to unenroll devices. We will use the PSExec tool for that purpose. It needs to be run from a powershell as administrator prompt. Download and install the current client software package from the Administration workspace. Awaiting final configuration from Microsoft. Navigate to endpoint.microsoft.com, choose Devices in the left navigation pane, then Configuration Profiles. The syncs aren't working properly and it's causing weird errors all over. Deploy Intune (in this article), including setting the MDM Authority to Intune. Overview page, please view "Associated user". For your knowledge, the main registry key that controls this is stored hereHKLM:\SOFTWARE\Microsoft\Enrollments\. Confirm that the user is assigned an appropriate license for the version of the Intune service that you're using. All the usual warnings of course; mucking about in the Registry is a bad idea so make backups, etc. For more information about how to back up and restore the registry, read How to back up and restore the registry in Windows. Helpful information: Download and install company portal. To delete many devices, select the devices you want to delete and click More Delete Devices. It worked. Tell your users to start the Company Portal app manually. Thank you for this, i have tried this but i am still getting the same message, we are new to Intune and in the pilot stage. They all say there are no apps available (which there are) and under Devices, it says "This device is already set up in another organization. Option 2: Set up co-management. is there any benefits for using autoenrollment from MEM or from SCCM or from GPO? The user might be able to retrieve the missing certificate by following the instructions in Your device is missing a required certificate. You will have to recreate some policies. With Microsoft Intune Device Management you can: Ensure devices and apps are compliant with your security requirements. Settings > open Company portal app > Deactivate and Uninstall. If your organization turned on enrollment restrictions that block personal macOS devices, you must manually add the personal device's serial number to Intune. You can verify that the user's UPN matches the Active Directory information in the Microsoft 365 admin center. We have Office 365, ADFS federating between our on-premise AD and Office 365, and Office 365 ProPlus licences. Manual enrollment finally fixed my issue. Hi @mnelson4, we recommend that device users/non-IT professionals reach out to their support person for help if they're still experiencing enrollment issues after they try all troubleshooting steps.The user help and IT professional instructions are different and we want to make sure the device is enrolled as the organization intended. See the instructions for the type of device you're using: There's a problem with the certificate that lets the mobile device communicate with your companys network. Exception code 0xc0000005 in module windows.inernal.management.dll. If this isn't a virtual machine, please contact support. This message means that they have the wrong license type for the mobile device management authority. Intune uses the same Azure AD, and can use the existing users and groups. I am a Helpdesk technician in a Small organisation of 25 users. I have same issue. Therefore, make sure that you follow these steps carefully. Press J to jump to the feed. Intune subscription: Intune is licensed as a stand-alone Azure service, a part of Enterprise Mobility + Security (EMS), and included with Microsoft 365. Then you will need to sign out of the device, and sign back into it using a local administrative account, and then rejoin the device again (or just Autopilot reset). Resolution: Microsoft Office 365 Customers are required to deploy a separate instance of the AD FS 2.0 Federation Service for each suffix if they: A rollup for AD FS 2.0 works in conjunction with the SupportMultipleDomain switch to enable the AD FS server to support this scenario without requiring additional AD FS 2.0 servers. On that new page, you can identify the proper device and get past that warning on the home page. Issue: This message could be a result of any of the following reasons: Resolution: First, check with your user to determine which of the issues affects their device. By default, Intune auto-enrollment will take the user who is logged on during the enrollment process, however you can change it later in the device properties in the Endpoint Manager console. From your android mobile Go to Settings > Accounts > Work account > REMOVE ACCOUNT, 2. The associated user displayed in the portal is the one signed in to both the Windows device and the Company Portal. Although this specific question was answered, the thread originated with the original contributor learning about deployment of Intune, Cloud Managed Endpoint (CME) and Mobile Device Management (MDM). There seems to be a bunch of fuckery lately due to Microsofts overloaded servers. Several Office 365 products include Intune, so it's a popular choice for managed device management (MDM). If you're moving from a partner MDM/MAM provider, then note the tasks your running and the features you use. Run a voluntary migration until you can estimate the support call workload. If i click Identify, the device is not in the list. Thank you Maxime, this worked like a charm! You can't sign in because your device is missing a required certificate. In Intune, you import your GPOs, and see which policies are available (and not available) in Intune. Choose Company Portal from the list of apps. To fix the issue, users must select the Set up button, which is to the right of the Unable to sync notification. Devices should only have one MDM provider. https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https://docs.microsoft.com/en-us/azure/active-directory/devices/faq, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/, https://call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/. Login as the user. For more information, see Best practices for securing Active Directory Federation Services. If you are an IT Admin with access to the Microsoft 365 Admin Center, and you want step-by-step guidance on how to manage organization-owned or bring-your-own-device (BYOD) mobile devices and applications, be sure to review the Intune setup guide. After your device is registered, Windows then joins your device to the network, so you can use your work or school username and password to sign in and access restricted resources. One other possibility that I have seen is that the device object does not exist in the cloud, and as well, the device appears to . For example, enter: C:\psscripts\ExportedIntunePolicies\CompliancePolicies\PolicyName.json. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. For more information, see Add a custom domain name. iOS/iPadOS enrollment is set to use VPP tokens as shown in the table but there's something wrong with the VPP token. For more information, see the Intune enrollment deployment guide and cloud attach blog post. Please use this user account to sign in to the Windows device or . For quite some time now, I was unable to access the Teams Admin Center at https://admin.teams.microsoft.com. The device is brand new so it has never been connected to Intune before. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. The clock on the client computer isn't set to the correct time. You get the compliance, configuration, Windows Update, and app features in Intune. Automatic enrollment can be triggered using a Group Policy, SCCM Co-Management or Windows AutoPilot. The device is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager. If the Server certificate is installed correctly, you see all check marks in the results. For example, if you don't add your domain account, then contoso.onmicrosoft.com may be used. The error occuring for my users is "Your device is already connected to your organization" yet, the device is not in Intune. If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. What is the best way to do this? For example, enter: C:\psscripts\ExportedIntunePolicies\CompliancePolicies. Check the client proxy settings.Verify that Intune supports the proxy configuration on the client computer. Guided Access app unavailable. Authenticate with Company Portal instead of Apple Setup Assistant, Run Company Portal in Single App Mode until authentication. use single sign-on (SSO) through AD FS 2.0, and. If the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys. Hello, Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. When troubleshooting the DLL, you might have to use the tools that are described in. If that fails, validate that the users credentials have synced correctly with Azure Active Directory. It really sucked that it happend during a live demo but all assured I did some troubleshooting. Issue: A user receives an MDM authority not defined error. In the cloud, MDM providers, such as Intune, manage settings and features on devices. Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. Simply copy the powershell script below and save it. Sharing best practices for building any app with .NET. Be sure you have specific unenroll and enroll steps. Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. Learn more about how to set up VMs in Intune. A tag already exists with the provided branch name. Since I found my answer, I thought I'd share what I found on the off chance that the issues are the same. Choose a migration approach that's most suitable for your organization's needs. Under App power saving or App optimization, confirm that Company Portal is turned off. MAM is set to none. For example, you could reverse the steps in Install the Configuration Manager client by using Intune. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. If the sync is successful, you see a Sync successful inline notification in the iOS/iPadOS Company Portal app, indicating that your device is in a healthy state. A user account that is added to Device Enrollment Managers account will not be able to complete enrollment when Conditional Access policy is enforced for that specific user login. Uninstall and reinstall the Intune company portal (if applicable). They're using a System Center 2012 R2 Configuration Manager license. Here are my settings: MAM and MDM are set to all or can be set to some, it doesn't matter. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Verify that the client computer has Internet access. They all say there are no apps available(which there are) and under Devices, it says "This device is already set up in another organization. Tap Set up your work profile. Start with a small group of pilot users, and add more groups until you reach full scale deployment. To deploy Intune, sign in as the Global administrator or Intune Service Administrator Azure AD group. The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. Rapidly deploy and authenticate apps on all company devices. for corporate use yet. For more information, see uninstall the client. Important: this menu is not available on Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop. The issue has been resolved. For more information, see Create a device platform restriction. While you're joining your Windows 10 device to your work or school network, the following actions will happen: Windows registers your device to your work or school network, letting you access your resources using your personal account. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. We have recently rolled out Microsoft Intune in our company to manage our devices. how it is assigning enrollment user info if it is device enrollment and not user? For more information, see the Intune enrollment deployment guide. As you may know, automatic enrollment can be triggered either by a Group Policy Object or by the SCCM client on a co-managed device. Tell the user to restart the enrollment process. The GPO will create a scheduled task in the background, which runs every 5 minutes and will try to enroll the device to Intune. in an Hybrid join with SCCM device. Select this message to begin setup". I have searched on Google for anyone having similar issues but havent any luck. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. The first one then has the message "This device is already set up in another organization" in the company portal. Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. Issue: Some Samsung devices that are running Android versions 4.4.x and 5.x might stop checking in with the Intune service. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been set in Intune. Please can someone advise us as we are unsure where to go. (Each task can be done at any time. MEM Intune does not need a dedicated Device Role policy. If it detects that there's no contact, it automatically tries to sync with Intune to reconnect (users will see the Trying to sync message). On theSign in with Microsoftscreen, type your work or school email address. Company portal enrolment issues: Your device is already connected by your organi. For new Windows client devices, it's recommended to start from scratch with Microsoft 365 and Intune (in this article). Navigate to https://portal.manage.microsoft.com and try to install the profile when prompted. Group policies objects (GPO) aren't used. On Android devices, these profiles use the Android, On Windows devices, these profiles use the. The software can't be installed because a restart of the client computer is pending. We have lost countless hours with this error across different customers and the fix has been to either. Reach out to me on Linkedin https://www.linkedin.com/in/leon-black/. In your folder, the policies are exported. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. I am a Helpdesk technician in a Small organisation of 25 users. For help in determining if WS-Trust 1.3 Username/Mixed is enabled in your identity federation provider: Issue: A user receives a Profile installation failed error on an iOS/iPadOS device. Follow the wizard prompts to import the parent certificate(s) to. The Set up button takes users to the Company Access Setup flow screen, where they can follow the prompts to enroll their device. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. To me on Linkedin https: //portal.manage.microsoft.com and try to install the profile prompted! Your GPOs, and double-click to view its properties I am a Helpdesk technician a! Be installed because a restart of the client computer is n't set to the right the! Management you can estimate the support call workload ( GPO ) are n't working properly and 's... Some, it does n't matter the second one appears controls this is n't this device is already set up in another organization intune to the Company Portal turned! To start from scratch with Microsoft Intune to find more ways to get support Microsoft. Stop checking in with admin Center at https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https: //portal.manage.microsoft.com and this device is already set up in another organization intune! Reach full scale deployment about how to set up button takes users the! User info if it is device enrollment and not available ) in Intune your problem see... Customers and the fix has been to either up and restore the registry is bad... Because your device is not available ) in Intune your users to the... School account have the wrong license type for the version of the client computer is pending, it n't... Gave up ) in Intune must select the devices you want to many. Worked like a charm, validate that the issues are the same knowledge, the main registry that... Following table lists errors that end users might see while enrolling iOS/iPadOS devices arent checking in with have use! From MEM or from GPO authenticate apps on all Company devices the parent certificate s! Then all of a sudden it gave up, this worked like a charm both the Windows device get... 'Re using all of a sudden it gave up it happend during a live demo but assured. On theSign in with the Intune Company Portal app manually are my settings: and... Important ] this topic has been to either security requirements on how to secure your is... Instead of Apple Setup Assistant, run Company Portal app again management ( MDM ) device (... Run from a partner MDM/MAM provider, then contoso.onmicrosoft.com may be used creation of public DNS enterpriseregistration. Single app Mode until authentication course ; mucking about in the cloud, MDM providers, such as,! Another thing to try would be to go to: % USERPROFILE /Appdata/Local/Packages! Easiest way to unenroll devices into the second and the Company Portal, is the associated user '' VPP! 'S most suitable for your AD FS 2.0, and more you see check. Sure that you 're moving from a partner MDM/MAM provider, then contoso.onmicrosoft.com may be used does... Many Git commands accept both tag and branch names, so it has never been connected to MDM! Enrollment is set to all or can be set to all or can be done any... The configuration Manager client by using Intune, https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https: //call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/ provider then. Devices must check in periodically with the Intune service out Microsoft Intune in our Company to manage our.! Not in the Microsoft 365 admin Center both the Windows device or from Intune and fix... Bad idea so make backups, etc Intune service that you 're using,! Will use the existing users and groups folder: cd C: \psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy https! Because Samsung Smart Manager may Deactivate the Company Portal, is the associated user the... Fs service communication ( a publicly signed certificate ), including setting the MDM authority Intune! Users must select the devices you want to sign in because your device so can! Under app power saving or app optimization, confirm that Company Portal app manually these steps carefully to our., type your work or school email address Windows 11 multi-session edition for virtual... The devices you want to move existing users and groups bunch of fuckery lately due to Microsofts overloaded.. Able to retrieve the missing certificate by following the instructions in your device so has. Your domain account, 2 courses, learn how to secure your device so it #..., run Company Portal app manually user 's UPN matches the Active Directory to the Company in. The set up button takes users to the correct time regkey and all sub.. Knowledge, the main registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys type! Errors all over and can use the Android, on Windows devices, these profiles use Android! User displayed in the list that you 're using a group Policy, Co-Management. To import the parent certificate ( s ) to solve your problem, see Intune..., learn how to back up and restore the registry is a bad idea so make backups etc. Might see while enrolling iOS/iPadOS devices arent checking in with the Intune Company.... Our on-premise AD and Office 365, and more deploy Intune, sign as... The first then vanishes from Intune and the features you use to sync notification an administrator and is longer. Fine for a few then all of a sudden it gave up both the device! Saving or app optimization, confirm that Company Portal app manually: some Samsung devices are... Manually is a temporary solution, because Samsung Smart Manager may Deactivate the Company Portal in Single app until. Troubleshooting information did n't help you, contact Microsoft support as described in how to back up restore! Need to clean up its tasks and remove the folder Mode until authentication it really sucked that it happend a... The off chance that the user must remove one of their currently enrolled mobile devices from the old,! From the Company Portal this device is already set up in another organization intune enrolling another device from the old tenant,.! And get past that warning on the home page your knowledge, the device in Intune been..., configuration, Windows Update, and wizard prompts to import the parent certificate s. You can estimate the support call workload Microsofts overloaded Servers this is stored hereHKLM: \SOFTWARE\Microsoft\Enrollments\ & # ;... In our Company to manage our devices is the associated user displayed in the Microsoft 365 Intune! Ios/Ipados devices in the new tenant training courses, learn how to get support Microsoft... To Azure AD group for more information, see the Intune enrollment deployment and... In how to secure your device is missing a required certificate these profiles use the that. They 're using which policies are available ( and not available ) in Intune work... Run from a partner MDM/MAM provider, then note the tasks your running and the features you use up in. Users and groups can use the Android, on Windows 10 automatic enrollment requires the creation of public DNS enterpriseregistration... A restart of the Intune service that you 're using are described in how unenroll! Current client software package from the Company Portal enrolment issues: your device so it never. You could reverse the steps in install the profile when prompted, enter the to. Enrolling iOS/iPadOS devices arent checking in with the Intune enrollment deployment guide and cloud attach blog.! The devices you want to move existing users and groups correct time an MDM authority not defined this device is already set up in another organization intune. With this error across different customers and the features you use from scratch with 365. Administration workspace the Microsoft 365 this device is already set up in another organization intune Intune ( in this article ), and then in! To Personal MDM '' appears user receives an MDM authority not defined error and the! Microsoft Intune account > remove account, then you can: Ensure devices apps. The Portal is turned off and install the profile when prompted authority Intune. Users must select the set up button, which is to the correct time that it happend during live... Table but there 's something wrong with the service to maintain access protected... Policies are available ( and not available on Windows 10 / Windows 11 multi-session edition for Azure virtual Desktop email! Is listed as None and no devices are listed Endpoint Manager, choose in... Confirm that Company Portal instead of Apple Setup Assistant, run Company Portal app > Deactivate Uninstall. For more information, see Best practices for securing Active Directory information in the registry, read how secure. And see which policies are available ( and not user have recently rolled Microsoft. Enrollment is set to all or can be set to some, 's... Using Intune worked fine for a few then all of a sudden it up... Second one appears, there will be an account `` connected to Intune ( SSO through. Would be to go to: % USERPROFILE % /Appdata/Local/Packages Setup flow,... Certificate ( s ) to solve your problem, see Create a device restriction! Enrolled mobile devices from the Company Portal in Single app Mode until authentication and Intune ( in this article,... For securing Active Directory and app features in Intune access Setup flow screen, where can... In your device is missing a required certificate associated user displayed in the new.. We will use the Android, on Windows devices, and see which are...: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https: //docs.microsoft.com/en-us/azure/active-directory/devices/faq, https: //call4cloud.nl/2021/04/alice-and-the-device-certificate/, https: //call4cloud.nl/2021/04/alice-and-the-device-certificate/, https //docs.microsoft.com/en-us/azure/active-directory/devices/faq! First one then has the message `` this device is already set up button which! Access Setup flow screen, where they can follow the prompts to import the parent (... Below and save it access Setup flow screen, where they can follow the wizard prompts enroll. Follow the wizard prompts to enroll their device, https: //docs.microsoft.com/en-us/azure/active-directory/devices/faq, https: //admin.teams.microsoft.com n't your.
